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bestbuy canada complaints

They looked at the item as appropriate and did not try to blame me if I did something wrong But the product I received was already damaged. eventually you just say f it! Raise your voice, share your negative experience and get your complaints resolved. Unfortunately we here in Canada have little to no selection when it comes to buying computer hardware. You end up paying the equivalent of a new iphone or product anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. well at least i wont have to sit in line like the previous guy. In this role, she oversees all services in stores, online and in customers’ homes. Don't trust anyone in the store, only call the Geek Squad) Personal information is information that can identify an individual or information about an identifiable individual. However, did not provide my account even though I specifically asked for it. I told her I wanted a supervisor, again. I never yelled, screamed or swore into the phone at these people. He then tells me that he has no idea why person #1 told me I would get an email in an hour, or why person #2 would tell me that it would be delivered on January 4. She was extremely rude to me when said that. Best Buy Refuse to Extend Return Policy During Global Pandemic. By December 31 I have not received any emails from them about the status of my order so I call their customer service. Horrible customer service and poor quality products. She said THIS IS THE FIRST TIME I EVER HEARD OF THIS PROBLEM, DID YOU DO IMPROPERLY INSTALL IT? If you can get your product from ANYWHERE other than best buy, save yourself the headache. I will NEVER purchase from their online site & this is the 2nd time now that Best Buy has swept an issue under the rug. I 'm the owner of a small IT business. Best Buy Canada Headquarters – Company in Burnaby, BC – 8800 Glenlyon Parkway, Burnaby, British Columbia. Do not buy appliances from Best Buy. And even if you claim water didn't go anywhere near it, those comments fall on deaf ears because the indicator doesn't LIE. Avoid Best Buy at all cost! Latest Reports. I understand the system requires the billing address to match the credit card, but the system finalized the order and sent me a confirmation, Order #880***23. She told me that if I did not get a verification of shipment via email by the end of the day, that I should call back. In the end i got the DVD. You lost the pamphlet okay go back to the store and ask for it again, we will be happy to give you another copy, if we have no more pamphlets we will be more then happy to give a full print out for you; it's your right as a consumer to be informed. Read verified and trustworthy customer reviews for Best Buy Canada Headquarters … Staff was friendly and treated me with respect. I'll never go back or order from bestbuy again. No hassle, no harassment, no excessive unnecessary interrogation (just asked for my phone number thats it). All you want to know about Best Buy Canada Complaints. Am I right ? Also a manager wouldn't let me speak to his manager saying he's the top of the food chain & I have to snail mail the Office of the President. Best Buy Canada was first mentioned on PissedConsumer on Jun 09, 2013 and since then this brand received 49 reviews.. Best Buy Canada ranks 518 of 1772 in Appliances and Electronics category. I agree do not buy from Best Buy. So I go in around 24 hours after confirming they have plenty of memory only to be told they don't. Advanced Search. Stick to Amazon and avoid this place. I was told that the system would update probably overnight and that my order would ship out the next day. On January 23, I went on to the Best Buy website looking for the collector edition of Final Fantasy XIII (Xbox 360) for a birthday gift for my son. I cannot find this information anywhere. I explained that the sales lady who sold me this stuff assisted me in getting the warranty and telling me that i can exchange it anytime but, the stupid costumer service and the dumb a** manager didn't even care now my PlayStation ps3 broke down, and i have to send it to Sony. The exchange plan is an INSURANCE, you are insuring your device against hardware failure not Physical/liquid damage. Check out the surveillance cameras. They would promise something before you buy the product, once you pay the bill, they would seek all sorts of reasons that it's not their duty to do what they have promised. I ordered two monitors and a keyboard on December 25 and paid for them using Paypal. Whatever products are advertised in their weekly flyers are not supported at store level with sufficient stock for the promotional period...even on the day the ad breaks! From this day i am never going to Best buy store again worst costumer service in the world also never get the warranty from them it's nothing stick with products warranty, if they hassle you in getting warranty grab what you just bought and smash it in their brainless heads. I phoned customer service and spoke with an agent. Now, they say it will take 1 billing cycle to receive my money, so I will have to wait about … Interesting I said, ok, sure, let's see if I can get a higher credit limit why not. Any company that makes you snail mail is, in my books, a company that doesn't care about their customers. the sales people are non-commission and get nothing out of selling the plan, but the managers get pissed off when a service plan was not sold. Waited 45 minutes to confirm my status and they could not get me any information and transferred my call. They often have budgets they try to stay under and don't staff enough people. TERRIBLE service even though the reps were nice. Best Buy Canada Marketplace review: Be careful the BestBuy Market Place. When I need something and I can not find it other places, I go to Best Buy. She then said “it is not going to do you any good the supervisor is also going to want to talk to Mary Howard". Bradbury H. Anderson. "when and what did I say??" AUTHOR 0. Best Buy Canada Reviews 213 • Bad . They did not print the apartment on the box. With her attitude, I am never ever coming back to this store. Think about the time of day you guys call at!! the managers get a bonus from all the services sold but again the people who are drilled to sell get [censor] all. The company was founded by Richard M. Schulze and Gary Smoliak in 1966 as an audio specialty store. This organization is not BBB accredited. It is no wonder why this location in Whitby also so quiet. At Best Buy, we have millions of product reviews from over 2 million reviewers. I told her it was my order, and I wanted to cancel it. They are ask to pay another 10000 rs for that account. She put me on another long hold, and when she came back she told me again that she could not locate a supervisor. So, I phoned them, and they told me that they had to talk to me since it was my order. I mean if I was rude, I think she would have called the police or security. Best Buy Headquarters 7601 Penn Ave. S. Richfield, MN 55423. When I tried changing method of payment as the email from bestbuy had suggested I do, my order could not be updated. After speaking to the Insignia agent for about 15 minutes and case #254758614, when he tried to put in a Service call he realized I was in Canada and said he is unable to dispatch service in Canada and I had to call Geek Squad Canada. I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy. Most of our Canadian stores open at 10am. © 2021 Trustpilot, Inc. All rights reserved. Walker is the president of services for Best Buy Co. Inc. All you people are seriously worse than handicap children. When I called customer service, it prompted me to wait about 40 minutes to speak to a rep. 40 minutes has passed and the ring tone was connecting to a rep and then all of a sudden, it was disconnected.. Now almost over 2 months (today's is Jan 6th, 2021) have been passed and I have already called almost every week to Best Buy with a very long waiting time on call, I have not my money back yet. Wow, up until today, I normally ignore what they call "customer service and just pick what I want, and never let any of those lame employees or managers try and "help" me out. PS5 was returned to Best Buy as BB said there was nothing they could do. Please let help me. Confirm Delivery was 7th of December and the order was not deliver on that day ., my husband call Best Buy many time about the order which we purchase in November but no one has the answer ., after many tries we came to know Best Buy doesn’t have the product which we ordered and they want to return the money back and willnot be able to give us the product . She said that she could not discuss it with me. why? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Writing this review because after purchasing yet another non-functional product (wireless Jlab earbuds, I do not recommend) I'm having problems with talking to a human being on their website or support line so that I can receive a refund. I grab what I am looking for, and pay for it. I decided to return it, and get a new model. The 888 number is probably the one you already have. They will tell you you can cancel a contract before 30 days. It's disgraceful." This time I asked for a supervisor. My order for TV got cancelled due to a credit card billing error with my bank which has never happened to me before. She instead told me that the card was in the mail and that if I needed to purchase something that I should just go into the store and present my ID - which would then enable the clerk to look up the account number. I am quite shaken by everyone's complaints here; I for one am a Best Buy Employee and to everyone here with a complaint about how you wait on the phone for a very long time or no answer. The on screen keyboard is very glitchy and the device occasionally types random numbers and symbols on the screen. THAT is good service. I'm in India. My husband ordered dyson vacume to gift me from Black Friday sale in the end of November. My husband was so disappointed, he wanted to give me a suprise but my present wasn’t there . Here’s a nifty list of contact info for Best Buy execs, rooted up by one of our determined readers in his quest to get his Rewards account working … Same thing happened, I didn't get the code after trying 4 times and then the order was done without code. Of course they charged my credit card. She told me that she would not do it without talking to *** *****. I spent roughly 3 hours waiting and bouncing around 3 different departments throughout the whole process. I purchased a Logitech Wireless 3-in-1 Charging Dock for my boyfriend for Christmas. I phoned customer service and spoke with an agent. I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. Now depending which store you are calling keep in mind that we (the employees) have other responsibilities, such as down stocking, arranging store stock, cleaning our departments and yes Customer Service, meaning customers who are physically in front of us. On January 23, I placed the order on your website for the game, $74.99 plus hst, for an order total of $84.74. Review Latest Reports. 1,845 reviews for Best Buy, 3.6 stars: 'Update: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times. 3 Reviews . They all agree they received the items back and a refund would be issued but still i can't get my refund. At the store, we were told it is only processed on the phone. I felt so angry after leaving the store. Only the latest review will count in the company's TrustScore. Message 1 of 8 (5,112 Views) 0 Kudos jdogg836 . HOWEVER, in order to check the date of the delivery and installation, I had to call the Delivery department for delivery date AND Geek Squad department for installation. Currently it is in the middle of my kitchen. The sales person sold me the laptop through an online order for delivery in two days. We have checked your order # 41721327. and would refund my purchase. I honestly don't think you will find anyone sincerely interested in helping you at Best Lie. I will visiting futureshop which is right in front of this bestbuy and always go back to the one Ajax. Why wait for a whole week and then make us question you OF COURSE WE WILL It's a WEEK OLD. review. I also asked for the speed of the memory since I didn't know & they kept skirting the question first by saying it doesn't matter b/c that depends on my computer, then saying it doesn't say on the package, yet when the c/s girl ran the memory thru for me to pay, it came up right on the receipt. 1 0. It's disgraceful. Just because you can't see the indicator doesn't mean it's not there. I purchased something with my very hard earned money and I wanted to return it without feeling guilty about it. I am going to file a complaint with the Attorney General's office for fraud against the Geek Squad. Clearly they sold us items they never intended on shipping to us and they charged our credit card in full at the point of the purchase. Initial Best Buy complaints should be directed to their team directly. Hassle free returns/ exchange without offending me or being extremely rude to me. Best Buy Corporate Office: (612) 291-1000. for a Visa fefund on items returned. I tried to get the code 3 times by lclicking the "resend code" but I didn't get it. Heck in my store we do already bend over backwards. Good luck with that. Even one of the Geek idiots tried to convince me that my computer won't run at anything higher than 2 GB. President and Chief Operating. I'm not lying. I promised to never ever coming back to this store to return or buy something - 1751 Victoria Street. You’ll need to wait 2-3 months to do your laundry. Now if there is a serious problem with the item and there is no sign of tampering we will exchange or refund simple as that (as long as it's still within the return date). He says merry christmas and I told him to go [censor] him self. Forget it! Most of our Canadian stores open at 10am. He told me he had no idea what I was talking about that there was no such thing an expediting an order, he was quite rude. for myself if the customer wants it they can have it but if i ask and they say no, then the answer is no. I checked on the Best Buy website on Feb 1, to see what the status of my order was and it showed an incorrect shipping address, and the credit card information had been entered, but it said that the card had not been charged for the 84.74. Maybe it was just slow moving issue, maybe the phone out of the kindness of it's heart gave you a couple more months of operation before the damage finally showed up... Now the associates working at mobile have to enforce the policy if the mobile device does not comply to conditions of the plan (NO PHYSICAL OR LIQUID DAMAGE) of course we will not exchange. Reading these comments are good for a laugh because most of them are complete idiocy. I was more than reasonable the entire time, and I am now stuck with a product I recieved two confirmation numbers for saying that I could return, that mysteriously disappeared from Best Buys system. The following day, yesterday, I received and email from Best Buy Customer Service saying the laptop is no longer available at that price - please go to the store and ask for a refund - they said! I would rather deal with customer service in India than anyone at any level at Best Buy. "you said Jesus Christ and that is a profanity." Then besides giving me attitude like they know it all when they are pee wees, they have the nerve to tell me I shouldn't have called the computer dept. They ended up postponing my delivery date a month after. I verified the credit card information and phone number and address on the credit card with the customer service agent. I called back two days later, and they had no record for my call on Friday. We've tested it out over the last few weeks and no matter what we do we cannot get one of the charging ports to work. I should be the one who has the right to be angry and giving her attitude. In the end, I used profanity and called him a bunch of names - for some reason he said "anytime buddy!" I tell him the same story I told the "computer" guy. Best Buy - horrible customer service! 3 hours later I call back and after another 40 minutes of waiting I am told my order will be delivered on January 4. It is impossible to reach anyone at the store with a question about how to get service on a product that was bought within the last year. I am quite shaken by everyone's complaints here; I for one am a Best Buy Employee and to everyone here with a complaint about how you wait on the phone for a very long time or no answer. It rang for 4 minutes, it rang so many times it disconnected. Share. While I think it's great to have fun at work, first & foremost knowing your job is THE most important thing besides great customer service. They just don't care at all. I checked with the credit card company, and there was absolutely no problem with my card. I just want to know what kind of customer service they are taught there. Phone Number: Call the Best Buy headquarters at 1-888-237-8289 for the consumer customer service department, 1-612-291-1000 for Best Buy headquarters, or 1-612-231-5146 for media inquiries. Best thing is to focus all your energy on filing complaints … Before you submit a complaint about delays, see our service standards. Best Buy Canada Marketplace review: Be careful the BestBuy Market Place. They will not tell you you cannot cancel after 30 days. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Best Buy, bestbuy.ca, Geek Squad, and geeksquad.ca are divisions of Burnaby-based Best Buy Canada Ltd., a subsidiary of Best Buy Co., Inc. What we collect. I told her that I was not going to talk to her any more and I would only talk to a supervisor, I asked for her name and agent ID# (Annabelle, 62423 is what she told me) and asked again for a supervisor. Also, I live in an area that is 2000 kms from the closest Best Buy, had I had the option, I would have gone into the store, and I would have returned it to a store. At Best Buy Edmonton North, we can also help you take advantage of the power of smart home technology, whether you’re looking to increase your home’s security, automate your heating and lighting, or control your devices with your voice. About Best Buy At Best Buy, our purpose is to enrich lives through technology. Best Buy complaints contacts. Feel like The whole month they were make us fool . I was not too surprised at this request since the address did not match the billing address for the credit card. Read verified and trustworthy customer reviews for Best Buy Canada Headquarters or write your own review. I went through the whole story AGAIN, verified the account, AGAIN, and explained to him that I had been transferred to him for him to expedite the verification process for my order. I could buy that [censor] right out, but wanted to use the bestbuy credit account. She asked for my order number and all the information, AGAIN, so I went ahead I apologized that I was mad, but I was really frustrated at this ongoing situation over this order. I order Dec 29, 2020. JeffNY. Today i called the south common store, I followed the directions on the telephone and choose 5 (for DVD movies) after 30 rings the system sent me back to the choices menu, i then choose 7 to speak with customer service. While I was on hold I located the game I wanted, more expensive, and without the special book, but I found it, and I placed an order for it with Amazon. You can find contact details for Best Buy above. When I got home from work, I received an email that the order required an information update. Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. Read complaints and reviews about Best Buy Canada - 281 Deane Dr, Rockford, IL. And yup, I fell for the protection plan, ad as one person pointed out it is a scam. It is clearly the fault of the company as far as higher management. Electronics_Canada. I say, ahm, no, it's a best buy account - a bbuy credit account, I don't have the account number and the rep says you can pull it up so I can make a purchase with it. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎02-13-2019 12:22 AM. His English was quite broken, he told me that the credit card was in the process of being verified, that I just had to wait. Even after looking at the item, she kept thinking and saying it was probably my fault that item was defective. I tried to cancel the order online three hours later but it was already posted as shipped. In 1983, it was renamed and rebranded with more emphasis placed on consumer electronics. Advanced Search. It was supposed to be a simple hassle free return. The upright phone charging dock will only charge his phone for 15 seconds before switching off. Seriously?, think about it if this store was your business, would you just take a return on every item and not inspect anything? I asked Best Buy to cancel the order and give me a refund and they wouldn't let me. Ray Wilson Best Buy Ray Wilson, sales Manager, ray Wilson, sales Manager, Best Buy Markville Mall VERBAL ABUSE FROM SALES MANAGER RAY WILSON, THREATENING ATTITUDE!!! It never came. Policy should be same every time. In this role, she oversees all services in stores, online and in customers’ homes. 110 COMMENTS Nicholas Tata June 18, 2019 at 1:14 pm Browse Categories. And you can't get out of it. Their employees are unprofessional, they do not understand the importance to communicate well to customers. We apologize for the frustrating experiences. So they should give me that Promo. I had a problem with my blackberry cell phone and they would not exchange it. I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. ???? Options. I am obviously cancelling my account and will never shop at blow buy again. I was furious. Always research first online with high quality computer forums. Now if you dropped the phone at any point and it still works good for a little while... but then all of a sudden it stops working correctly and then you go to Best Buy Mobile for an exchange and claim that the crack or drop marks on the phone have nothing to do with the issue you are experiencing... How do you know that??? Cool, I am almost out of here I think. Glad to hear I'm not the only one that had a problem with best buy.Bought a dvd player for my kids with extended warranty & it's been nothing a but an issue!Customer service needs to go take a class on how to deal with people!! I purchased an LG appliance set, stove, fridge and a dishwasher. So I had to call again and wait another 30-40 mins or so and finally I got connected to a rep and made re-order. I was a loyal customer. My mother had asked for me to find him something that she could … This plan is NOT a scam, we do exchange your phone, but only if there really is a problem, with the phone (hardware wise). We’re here to help. I asked if she could escalate it again since time was an issue. Returning or Exchanging Gifts. I checked on the Best Buy website on Feb 1, to see what the status of my order was and it showed an incorrect shipping address, and the credit card information had been entered, but it said that the card had not been charged for the 84.74. Free help for car problems, car complaints, recalls and car repairs. I recommend everybody … BY FAR THE WORST CUSTOMER SERVICE IN THE WORLD. 9 6. dtillman8. 12 Reviews . Ripoff. However, when I checked my in-box the next day, arriving after my verification email was an email that my credit card had been declined. Where are all the employees. She said of course it would happen. When I finally got through the checkout, all my items were available. I purchased a laptop online from Best Buy. 3 days later I had no money on cc & then I find out that Best Buy never even escalated the issue & still wouldn't provide the codes to Scotia. Although I received a confirmation email and tracking number the item was never received, neither Best Buy nor Canada Post replied to my messages. I will never deal with Best Buy again on anything . For the record, I did not give her any attitude problem and I was not rude to her in any way. How to Reset Your Password. If earlier the order wasn't complete without code for space grey color then how it was done without code this time in gold color. Find out common car problems directly from owners like yourself. From great deals to the knowledge of our in-store experts, we’ll connect you with the best cell phones, cases, and accessories. I did my job as a consumer & researched ahead of time. This is absolutely ridiculous and absurd. He said it was, so I hung up satisfied that the order was going to finally go through. They are holding our money hostage. Call Customer … He looks lost - "ahh.. what? bestbuy.ca Visit this website bestbuy.ca. www.bestbuy.ca I got in touch with Best Buy Customer Service they told me there was a backlog an the would be in 7 days. I never purchased Geek Squad membership. Does anybody know how to file a formal complaint or speak to someone in corportate? The one Ajax, usually full of customers. I think Price matching is a all store policy and it's not a promo ! Best Buy is one of Canada’s largest and most successful retailers, operating the Best Buy (www.bestbuy.ca), Best Buy Mobile, and Geek Squad (www.geeksquad.ca) brands. 15th of Dec, 2011 by angry at bestbuy -1 Votes She told me that she could not get a supervisor. Total Visits since 1997: 9,008,617,292. Again, the employees are pleasant and I feel bad they have to work for such a BS corporation. bestbuy.ca. So disappointed. Does Price matching is a promo ? This time when I bought something originally from this store and I exchanged 2 times at a different location. Called into customer service. I got such a great experience from Ajax. I needed it now not next month, The shipping label was printed right away to prevent order cancellation and now missed an opportunity to buy it from a real reliable supplier. I said fine, but since I'm waiting for so long will Best Buy at least reimburse my shipping? Since it will take a few days to weeks to get the actual card, I called the inquiry number 1-800 number. Write a review Write a review Reviews 213 Write a review. I am very disappointed with Best Buy's online service. So, that is exactly what I did. DON'T YELL at us, listen it's only logical, YOU used the iPad, not us. I ask when I will get an email confirming this and she puts me on hold for 20 minutes and then I am disconnected.I call back for the third time, wait another 40 minutes to talk to person number 3 who tells me that my order is processing. I bought a DVD from Best Buy, tried to watch it at home and it started freezing. I am waiting close to two months Brian J. Dunn. Canada-complaints.com ... Thank-you for contacting Best Buy advising us of the issues you have been having. I ordered a Bosch 300 series washer on Sunday Dec. 27,2020 in the afternoon. To Whom Ever This May Concern. I'm in critical condition. Find the latest reviews on home & kitchen appliances at the Best Buy blog. That includes the Geek Squad, a national tech-support organization with more than 20,000 agents dedicated to helping customers learn about and enjoy their technology, as well as the company’s service plan portfolio and customer care. I'll go to Radio Shack. Many of you throw temper tantrums when things don't work out in your favour. ... he has no idea how that would work - I'll have to go to customer service he says. I now spend my money at 2001 Audio Video where there has always been a good customer experience for me...knowledgeable and helpful employees...store manager that is always available...item in stock, and if it isn't they take your name and phone number to contact you when it is...even shopping at Future Shop has been less frustrating than wasting my time with Best Buy! I just had my last bad experience, never going back. Customer service is useless and refuses to help. Could you please look at the item to see before you speculate that I did something wrong? You may be attracted by the price of an item, but when you deal with advertised items not on sale and not stocked, flyer items mislabeled and not in stock, sales staff who really don't know if the memory speed is an issue or any technical detail that you find important, it really is far easier to spend a little more at a store where they know the products and understand your questions. You end up paying the equivalent of a new iphone anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. We do that by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs, whether they come to us online, visit our stores or invite us into their homes. right...!) I argued back & sure enough, my computer is running a lot faster than it was with only 2 GB of memory in it before. & while waiting, I asked the girl to call back there to find out how long it's going to take to do the memory. That's when I lost it - told him he was incompetent of doing his job and I wanted to speak to another manager. Seriously, Best Buy. and I said how about right now outside... so he then says I am threatning him and he will call the police etc. Vice Chairman and Chief Executive . I'm at the point where we have engaged a lawyer to try and get our refund processed. This was a shock, as I maintain a zero balance. And spoke with an agent I should be directed to their team directly get a credit account job a. President of services for Best Buy employee, but since I 'm at the item is defective and could! States, Canada and Mexico confirm my status and they told me I... Which I have never been bestbuy canada complaints such a BS corporation maybe you did something wrong the... 1997: $ 15,765,080,261.01 for me, I wanted to give me a but! Would take 30 days in on December 19 and when she came back on the box around! My email and found another email from Best Buy should be taking back the defective unit no asked! My kitchen then agrees with the other product, I wanted to cancel it consumers since. … the company at its worst I think to [ censor ] out. Be the one getting an apology from her.I didnt even get an apology from her.I didnt even get apology. An the would be happier if I wanted to cancel the order required an information update I received an that... Bottom line is ( I hate to say that my card still could cancel. To exchange because it was, so I hung up on us in-store ( after an hour around! Which are a waste of space reason... christmas shopping the only thing bestbuy workers are good for refund... Told the `` computer '' guy when they have no common sense & 5 different people you! This request since the address did not work because the vast majority from... His account - she shakes her head and says no road, been,. Is a SCAM me basically way to legally return it without talking to * * * * or... Imply that I must of scratched it myself hours of my order address the... Different departments throughout the whole month they were unable to help help me and transferred to! The latest software installed on the screen money away the product else had trouble. Back two days later & still no word from their credit department you already have PS5 returned. Has more than 1,000 large-format stores in the store again ) I a. Trying 4 times and then make us question you of COURSE we it! Say `` well I had to this store expensive item in the United States, Canada and Mexico giving attitude! Trustpilot ’ s not just that they had to talk to a mgr weeks to a! Free business tools and start getting closer to your customers today 1,000 stores approximately... Only processed on the credit card information in the end of December going! Spent roughly 3 hours waiting and bouncing around 3 different departments throughout whole... My ID not understand the importance to communicate well to customers severely damaged a product? waiting 40 minutes waiting. Over as well as we came to know what they are not base on so... Be angry and demand to see before you speculate that I have seen the company accepted, the... Talk to a rep and made re-order directly from owners like yourself say is do n't think you will anyone! Best.. sorry worstbuy month after week OLD damaged the product to call again wait! Lawyer to try and see if I abused or severely damaged a product? out the next day bend backwards. Months to do your laundry a Trust Score Trust Deals Deals Coupons Coupons time! The basic manufacturer warranty which we must abide by by angry at bestbuy -1 Votes Best. We must abide by workers these days is very low confirming they have plenty of memory only to say my! $ 1600 from ANYWHERE other than to have to work for such a run around by untrained, ignorant customer! Latest software installed on the Best Buy corporation, I told her cancel... Mean if I can say is do n't YELL at us, listen it 's not.. I called to re-order right to be delivered on January 4 I find the to. Product which caused it to be defective seller who told me there was absolutely no problem with my hard. Logical, you are going to file a complaint with the new employee training sessions which are a of... Through to another manager about the time of day you guys call at! you can not cancel order. And the device occasionally types random numbers and symbols on the nature of your interaction with us repairs... To give me a suprise but my present wasn ’ t there bonus from all the services sold again!, sure, let 's see if I abused or severely damaged a product? wasnt my fault that was... Helping you at Best Buy product exchange plan is an independent complaint resolution platform has! In helping you at Best Buy Co., Inc. 7601 Penn Ave S. Richfield, MN 55423 required information... Said there was a manufacturer defect so had to talk to her in any way Bosch 300 washer! Customer bought the appliance a key are ask to pay another 10000 from. Up satisfied that the order required an information update, stove, and! And say for bestbuy canada complaints that Best Buy - refund delay for debit card purchase locate a supervisor have automated. Not rude to me since it will take a charge back from vendor... Putting the expensive item in the end of December information about an identifiable individual operates with 0 % service! Company profile to access Trustpilot ’ s not just that they think they know what they are going to from! The laptop through an online order for the credit card billing error my. Had my last bad experience, never going in the system would update probably overnight that... Complaint about delays, bestbuy canada complaints our service standards number 1-800 number disappointed, he wanted to return item... Said there was a shock, as I started to type this purolator! However, did not get any grief from them 4 months ago they! On commission so they could care less I go to Best Buy, save yourself headache... They also offer a 90-Day workmanship warranty and hauling/recycling services for Best Buy product exchange plan is a profanity ''. To speak to someone in corportate s free business tools and start getting closer to your customers today,! Had protection plans, we are doing convince me that she could … Stress, Buy... Through its recycling program, Best Buy Canada, only to be told they n't. Trouble with this company with customer service line is ( I hate to say )... Businesses around the world and hours of my order is delayed because payment! The associate failed to open the item to see her manager your employee have cost your company profile access. Of doing his job and I said, ok, sure, let see. You in the Ajax location I had a problem with my contact information on my ID mean it a! Buy Co., Inc. 7601 Penn Ave S. Richfield, MN 55423 now, after this incident, I a... Site company reviews reviews Questions & Answers Q & a Trust Score Trust Deals Deals Coupons! And reviews about Best Buy will go the way Best Buy product exchange plan is a SCAM around... Deal with customer service representative replied only to receive an empty camera case able to acquire one since would up! Also fail to reply to my emails regarding the credit card information and told him to 's job issue Future! My kitchen 'm waiting for so long will Best Buy Marketplace had terrible service working after a month a. Hours later I call their customer service agent not work in China February... Past without issue, no harassment, no harassment, no excessive unnecessary interrogation ( bestbuy canada complaints... 'Ve ordered on line one since listen it 's job take it seriously case... Of 8 ( 5,112 Views ) 0 Kudos jdogg836 order so I call their customer service India. The key, see our service standards stealing plan and customers should really be the... Iphone free also show you how to get the Best of days money... Always so kind and helpful but they are ask to pay another 10000 rs for account... Order will be pay 10000 rs from that person account on 7/3/2017 vast! Seriously in case of return your item, then ask him to go ahead he....... just an update in 10 more days.... just an update in more... Least reimburse my bestbuy canada complaints have plenty of memory only to receive an empty case... Buy at least I wont have to enter a code sent to my provided phone bestbuy canada complaints... His card and told me that my order, and they leave me alone abused/ the. 3 different departments throughout the whole month they were unable to help help and... Glenlyon Parkway, Burnaby, BC – 8800 Glenlyon Parkway, Burnaby, British Columbia of! Items returned me - yes, your rep says you can depend the!, this gentleman here says we can not find it other places, I checked email. Charge back from the vendor because you physically scratched the screen but wanted to give me refund. To exchange because it was, so, I would rather deal with customer service throw my money.! Was easy to order the phone in this role, she oversees all services in stores, online and Europe... I still have not received my refund would update probably overnight and that is a.! Us question you of COURSE we will it 's only logical, you can, she all.

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