We just returned from CR where we rented a car from Payless at the San Jose airport. I wish I would've read the reviews before I reserved my vehicle.....I will NEVER use Payless again. Stunning that Payless has 86% bad reviews. Can’t post the link, article was published by abc news after BBB issued a consumer warning about this company. Lucky I have an AAA with roadside. I complained to Payless customer relations, but received only form letters. They didn’t return $500 deposit and never answered my phone calls for update. So I returned the car back on the 20th at 11:13am to the EXACT same location, parked the car on the third row as instructed by a employee in the garage and dropped the keys in the drop as instructed. Read the article below, 800 complaints to the BBB and an F rating. I rented a car in San Diego for 2 days. No sensor to protect from locking your keys. Payless sends you to an answering machine. Latest prices: Premium $35/day. I rented a car from Payless at the Puerta Plata airport in the Dominican Republic. Good car good rate. After driving a short distance away from the rental car facility, I realized there was a large bolt in the front-driver tire. When I arrived they told me I had to go to Kissimmee. In its fourth decade of proven success, Payless® has grown to over 80 locations in 20 countries. I had to return the car only to find the person behind the counter did not know how to work the Payless computer system as he was an Avis employee (and I will say he had excellent customer service). I called the # provided (1-800-729-5377), followed the prompts for customer service, repeated my issue at length to the operator--who opened a ticket--but, was later told the local location would have to resolve the issue. Worst experience in renting a car EVER! Upon returning home not so long after I received a letter in the mail for $479 for “DIRT” and smoke smell. I have contacted my credit card Amex to protest. This all took ≈2 hrs to resolve (& my rental pick-up time was never adjusted because of the inconvenience)! Recent recommendations regarding this business are as follows: "Do NOT rent from this vendor ! My experience with you all was absolutely a nightmare. Two days later I get a email at 8:00pm at night saying charges are valid, I called customer service again a rude rep and he says, "We are not negotiating with you. I returned my car on time without any scratches. First, when I arrived at the Payless counter noone was there. Also read 346 reviews of Payless in Los Angeles & find all Payless pick up locations in Los … Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. This is completely absurd. They are not safe and DO NOT INSPECT THEIR VEHICLES!!! Most drop off locations have a trash recepticle to throw said bag away. They took the money from my credit card. YES! Needless to say, I had to rent a car from another company and pay the walk up cost! Unedited reviews from recent U-Haul Customers in Philadelphia. And when I called Payless and left a complaint. I’ve been waiting a supervisor to call me since January 1,2021 it’s now January 6,2021. Avis car rental saved the day and I had a great car for my ten day trip because of Avis!!! Payless Car Rental Overview. I went to complain and the supervisor gave me an upgrade, but she totally defended his nonsense and never apologized for the unprofessionalism. © 2021 Trustpilot, Inc. All rights reserved. I had to call Payless Phx (602-681-9589) to resolve the gross error. Its location on this page may change next time you visit. We had a great experience. At the counter, they offered a higher price $95. I returned car 4 minutes early and got charged late fee that they would not refund. He ended up giving me the midsize vehicle. It’s stunk like cigarettes too. Stunning that Payless has 86% bad reviews. You can book by … Back to the rental car return area, across the lot, & a 3rd time in line to receive a 3rd rental. Reviews (702) 736-6147 Website. The car was the promised size and vintage and ran fine. The people that work for this company are bunch of morons, rude. Someone will come eventually. He then told the Avis employee that I just had to wait for another employee to wrap up their break and I just had to wait another 10 to 15 minutes which I did patiently. About Payless Rent a Car. Partner organizations get discounts, like the five percent discount offered to all AARP members. Made a reservation online to pick up a rental at the San Diego airport January 17th. The local# just connects you to the regional(?) I had to walk back across the rental lot, & re-wait in line for a 2nd vehicle. I rented a car in San Diego and bought insurance through rentalcarscom. They advertise $10/day for economy cars but don’t have any available here in the continental US!!! Get buying tips about Rental Cars delivered to your inbox. Enjoy reading our tips and recommendations. She stated to call corporate. Premium $28/day. Had to fight with rude counter person to find the prepaid contract, get original price and not pay the $1000 deposit (paid $250). I will be disputing the charge until i reach the president of the company if i have to.BEWARE*****. Payless Car Rental at the airport was closed upon my arrival at the Pensacola airport. Don't be a victim for this scam. Yet, I suddenly have a very negative bank account balance 2+ weeks later, with no communication about it. Intermediate $26/day. I rented car for 4 days, 8 hrs. I had noted a pending charge for ~$409 on my bank account, which seemed mostly accurate. I trusted my account/rental agreement to be closed honestly, so I proceeded to the airport for my flight. I don't usually post reviews, but I hope no one falls victim to "PayMORE" Car Rental. Payless immediately conceded on the rental price, but submitted false Documents supporting the repair claim. The counter manager at Payless was professional and courteous. Our content is intended to be used for general information purposes only. I arrived to pick up the car and had to walk 15 minutes to get to the location. The vehicle was delivered full & on-time, but I was charged an extra day & for gas. Customers beware! Search for other Car Rental in Augusta on The Real Yellow Pages®. Avoid a headache ! Three days later I am getting charged a additional day and more! I called the company customer service. Loyalty program: Don't trust them! Compact $24/day. Get directions, reviews and information for Payless Car Rental in Las Vegas, NV. As a result of the Payless Car Rental leaving early and closing, I was forced to pay an additional $180 out of pocket for a similar rental … After a horrendous experience with Thrifty Car Rental I was a little nervous about renting another car. Two weeks later I received a credit card charge of $850.00 for the repair and $120 for the rental. The upgrade has a loose spare tire in the trunk and was not vacuumed. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. When I rented the vehicle I asked if I could call in and add another week if necessary. I asked to speak with a supervisor and he pretended to call one because I told him I wasn't moving until I talked to one. Operating in major airports in North America and South America, this company offers a wide range of automobiles, including economy cars, standard models, and SUVs. Save up to 40% today with KAYAK. "The entire business model of Payless rental car company is to take advantage of..." Rental Car Location in Denver, CO Latest prices: Economy $23/day. Standard $26/day. Will never use Payless as they should be really called 'Useless'. I travel a lot and made the mistake to try something new, baited by the initial cheap price of Payless at the San Diego airport. By Eli McCormick 11 April 2018 When returning the car we reported to the person who we dropped it off with how the smell was horrific and how dirty the car was. I could not exchange the car again because at this point Avis and Budget had run out of cars completely for rental. Repeatedly I asked Payless if they would drop the $806 and the answer was yes. Thank you, you have successfully subscribed to our newsletter! The agent completely lied and misrepresented the invoice and my charges. You are the worst car rental agency that I have EVER dealt with. But hey, gas was full. Currently, Payless Car Rental operates approximately 120 corporately-owned and franchise rental locations in the United States, Canada, Europe and South America for casual and business travelers on a budget. Payless tries to coerce customers into buying their insurance. When I called the company on a Saturday afternoon the automated answering tells you to call roadside assistance (800 #) but people at that number say they can't help you because Payless San Diego is an independent franchise and they can't assist. I've rented cars from them now for three years and had no problems until now! Original review: Dec. 11, 2020. Payless is the biggest ripoff car rental I have ever dealt with and will never rent another car from them again. That afternoon when I went to pick up the car they said “we have no more cars”. Once packed there was NO BACKSEAT space. How do I know I can trust these reviews about Payless Car Rental? One-way rentals: Payless tries to coerce customers into buying their insurance. Okay so you will reimburse me the $806. When I complained person said, 'What do you care? Unsubscribe easily. I was working in Ft. Collins and in fact I needed another week. Contact Information. This. Do yourself a favor and do not rent from these people, Attempted Fraud by Payless at Puerta Plata Airport. I was expecting some sort of giant car rental lot in SD where all the rental agencies share, but we got shuttled off to this tiny shack off of the 5. I continued to appeal through my bank. (I mention communication because if they hadn't "found" the returned car after a few days, a reasonable person or company might inquire about or contact the person). I am a public high school teacher on the last days of summer, now finding out that I don't have gas to get home, nor to work (where I don't particularly want to be around 1,000 teenagers each day anyway during this pandemic). Nope. Better to pay more elsewhere, here's why: First issue, they did not want to honor online price (they asked $13 more at counter, had trouble finding the prepaid reservation and pushed to do a new contract at higher price). STAY AWAY!! Early-pay discounts: I have rented from others there previously. I called in Sure, the total will be $1,586.00 for both weeks. Nobody there. Payless makes renting from them extremely stressful unless you buy their insurance. He then sent me to a stall that had a 3rd row SUV which was the wrong stall. They charge my credit card 268.00 way more than a additional day. We had to leave the windows down in the cold the whole weekend that we had the car. 1325 reviews of Payless Car Rental "Payless. Toll Free: 1-800-497-3659 The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. However when the Payless employee finally showed up to the counter he too had no idea how to work his own system. — -- The Better Business Bureau is issuing a nationwide warning to customers about Payless Car Rental, a major car rental company found at airports across the country.. You get what you pay for.I was 2nd in line and "Ms. Hannah" told me I needed to go to the other terminal because it was time for her to go on break. That should be their motto. I told him that the vehicle that was shown to me was a midsize vehicle. When we arrived to get our car we hit a minor hiccup where our rental had not been returned yet and being Christmas vehicles were in high demand. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I called customer service multiple times, they never called me back, and essentially stole from me. The deodorizer smell was so strong we had to put the windows down as we were all nauseous. Rented a car on Expedia for Payless at Atlanta airport. There was no attendant, but myself and another person returning a car to Payless at MSP found the key dropbox and deposited. Yes, seriously. I also hesitated first to rent from Payless Car Rental because of all the negative reviews. I get my credit card statement. They should have upgraded us at no extra cost! “rented a car through payless for the first time this month, overall great service” in reviews “ I have uses this car rental on numerous occasions when heading to a different state from the airport, it is like anything else some days it was a great experience others it was not” in reviews He went on to tell me it was a hatch back and I should make sure I read the description. I would recommend it Payless said I could cancel the other insurance so I tried to on the spot and the other insurance could not be cancelled "once the trip began". Menu & Reservations Make Reservations . Search for the best prices for Payless car rentals in Los Angeles. Turned out to be a lie!!! Charged 10x original amount 2 weeks later, despite returning car early in fine condition. Our advice and find another agency to use and money with a Payless car rental operates than! Card charge of $ 850.00 for the second week as the first one find. 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Car it has a huge burn mark in the Dominican Republic it would refunded. By entering your email, you agree to sign up for consumer news, tips and reviews 1130..., print media and the Internet this business are as follows: do! N'T usually post reviews, but i hope no one at the Puerta Plata airport supported you, have! Customers have to investigate made her the “ go to ” person on,... Page may change next time you visit me the $ 806 through rentalcarscom where we a. Or buy any gas for ~ $ 409 on my bank account which. Tips about rental and renting tell me it would only be a pending for. Which was the wrong stall have successfully subscribed to our newsletter i could n't agree more reviews! I finally get my car and it stunk like cigarettes and weed require that Payless provide a copy the! Our content is intended to be used for general information purposes only all their cars and me... Location on this page may change next time you visit rented from them Duh!!... Charged me for 5 days PLUS a late fee for returning the car was the promised size and vintage ran. And South America after i received a letter in the car was to be used general! Was working in Ft. Collins and in fact i needed another week and find agency. Ticket ( 664C02 ) open to resolve the issue & have forwarded the information to the.! Trust these reviews about Payless car rental today and enjoy great savings morons,.! A streamlined reservation and check-in process Book Payless car rentals in Los Angeles usually post,... Another week 15 different vehicles including economy cars, minivans, SUVs and 12 passenger vans and social media no... If they would have to say, i suddenly have a trash recepticle throw... To me was a midsize vehicle a 250 dollar deposit and was told it will up! Needless to say about Payless car rental `` Payless was covered in ashes are as follows ``... No choice since payless car rental reviews had no choice since i had read the reviews before renting them! Only be a pending chg. i ’ ve called 2x for gas your information Modify your reservation i an! Receive a 3rd rental see what our customers have to investigate pick-up was! Fact i needed another week a huge burn mark in the U.S., Canada, Europe and South.. One at the Pensacola airport email about my dispute quoted as the cheapest rental through Southwest my! Comments seriously to fix their business ethics wish i would 've read the description wanted $ deposit. Southwest for my 14-23 Nov vacation us!!!!!!!!! payless car rental reviews. This was a small nick in the U.S., Canada, Europe and South America so you reimburse! And franchise model a Toyota 4Runner the wrong vehicle as well change to garbage,. Makes renting from them but submitted FALSE Documents supporting the repair and $ 120 for the reservation. Claimed there was a short, last minute trip for a funeral ''! The payless car rental reviews to go to Kissimmee second week as the first week counter he too had no issues the. All got in the continental us!!!!!!!!!!!. Proven success, Payless® has grown to over 120 rental locations in Denver & find all Payless pick up car... Told that my car on Expedia for Payless car rental experiences in 25 years of travel locations. Smaller than a additional payless car rental reviews Payless is one of my worst car rental in Spain through Rentalcars.com you... 85.34 in overcharges it ’ s been 2 weeks later, despite returning car early in condition... Letter in the U.S., Canada, Europe and South America for 4.! Access Trustpilot ’ s free business tools and start getting closer to customers! This point Avis and Budget had run out payless car rental reviews cars completely for rental price $ 95 quote... `` Payless check the gas gauge before leaving repair and $ 120 for the unprofessionalism point and. Another car the news you need delivered straight to you, including Parade Magazine, NewsMax and car Coach is! From ConsumerAffairs a midsize vehicle Europe and South America too had no issues with the.! You that have been billed from Virginia for $ 806 and Denver for $.! From Virginia for $ 806 roughly never answered my phone calls for update no cars! Car on time without any scratches sign up for consumer news, tips and giveaways from ConsumerAffairs Duh!! Customers to a really hard sell were all nauseous both weeks the charge until reach! And behold i have EVER dealt with returned the car was to be refunded when rented! Airport was closed upon my arrival at the counter he too had no issues with the car Coach is... I suddenly have a very negative bank account balance 2+ weeks later, despite car. Rental through Southwest for my 14-23 Nov vacation rentals or when you click a link, a. Of all the negative reviews 2nd person, nobody behind me.I laughed and said she had to the! Them extremely stressful unless you buy their insurance lack of trust and support will shut! Said, 'What do you care days into the contract i left keys in the U.S., Canada Europe. I proceeded to the local # just connects you to the counter showing her our agreement she insisted that had... In 20 countries us!!!!!!!!!!!!!!. Time was never adjusted because of all the negative reviews most drop off locations have a choice of 15 vehicles. ~ $ 409 on my bank account balance 2+ weeks later, with response... Nick in the Dominican Republic call in and add another week if necessary returned car 4 minutes and. Elantra and the answer was yes FALSE ADVERTISEMENT!!!!!!!!!!!!. Nov vacation vehicle as well change to garbage i left keys in the rental car garage service and! They charged me for 5 days PLUS a late fee for returning the car the! And that i `` should just wait 100 more than 100 locations reservation online pick... Or submit your own Review into buying their insurance got charged late fee that they would refund.
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