Disgusting customer service. You’ve come to the right place for the best rental car deals around. "So basically we are liable for all damages to a vehicle that has had a pre-inspection check carried out on it at some random place, at some random time by some random person and we apparently agree to this by accepting the envelope handed to us with the pre inspection sheet in it......... that actually isn't in it because they don't put them in anymore due to COVID 19, seriously you couldn't make this up!! My daughter asked her to wait a moment while she came inside to call the insurance company back. Sie sind selbst Profi und auf der Suche nach neuen Kunden? 39. I did call back again on the Monday and was told the money taken out my bank was because the vehicle had been damaged on return. The car was brand new when I picked it up, and there was no damage. Over 180 locations to choose from, book online, rent a car and save now! Also, unless you plan on renting from Thrifty fairly often I would suggest earning miles in an airline's program rather than credits with Thrifty, as it takes 16 days to earn one free day. I stole the car mats, damaged the inside door trims (even though the passenger door was never even opened), clearly drove through a grit storm for the amount of chips they were claiming for. I've been dealing with a guy called Ed Gray at Flexifleet was rude to me over email. Diese Cookies und andere Informationen sind für die Funktion unserer Services unbedingt erforderlich. Featured. You went above and beyond for me. Für noch mehr Reisekomfort lässt sich ein Wi-Fi-Hotspot, GPS-Gerät oder Kindersitz dazu buchen. I stated how important I needed the car for work on the weekend but was not helpful in getting the final paperwork across the line. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Got given a downgrade vs the expected rental... and on top of that the car smelt of cigarettes... No replacement vehicle was offered - just kept getting fobbed off "someone will ring you back about it"... useless company. 47. Das US-amerikanische Unternehmen Thrifty wurde 1958 gegründet und gehört heute zu den größten Autovermietungen der Welt. card classic compact. Update - I did receive a call that they were issuing me a refund, which they said I should expect to see in the next couple of days. I couldn't recommend this company less. Was there much sand 100% no. Thrifty were assigned to provide a courtesy vehicle through an insurance claim after my daughters car was written off in a head on collision at no fault of her own. Should I have brought my Dyson with me perhaps. ” in reviews. I what back with it on Saturday 15th August and they said I have scuffed the two alloys and I scoffed a door. Thrifty Huddersfield racial profile customers, I spent 30k at the branch in Huddersfield and Alison the manager cancelled my booking one day and said we can't hire to you without any reason or justification it's sad that you build a relationship with a company over many years spending ridiculous amounts and still are treated as second class citizens when you hire a x5m or x5 and because the Caucasian gent next to you fits there racist profile customer he gets an upgrade and your left thinking what's going on here. Thrifty auto rental reservations. I had no choice in the matter. Hertz’s primary drawback is the daily rental price – it’s one of the more expensive services we reviewed. I now know this is not a reserved booking but despite it being from “reservations” it is a request for a booking and Thrifty are supposed to check their van stock and contact you advise if it then a booking. I asked if it did happen while I had it would it not be covered by insurance but he said no it wasn't. At this point I made my presence known and asked her who she thought she was speaking to like that & was sworn at as she stormed off down the driveway saying that she was returning the car to the depot as she had better things to do than hang around here all day. It has to be noted as well that they have handed me several "new" vehicles for long term rental that have had many marks and scratches on them. Report Save. Excellent service on the whole. Ausführlichere Informationen zu den folgenden ausgeführten Verarbeitungszwecken finden Sie ebenfalls in unserer Datenschutzerklärung. Sie garantieren, dass unser Service sicher und so wie von Ihnen gewünscht funktioniert. They called me and asked for card details advising that they would only register £1. These guys are criminals. Calls you a liar, completely disgusting. !Rude staff and clearly not covid safe as the car had not been sterilised or cleaned before delivering to me , I’m surprised my insurance company use this diabolical firm after reading all the appalling reviews ! For your Canadian adventure, trust Thrifty. Zwischen 15. Do we now need to inform them of things that aren't fitted just in case they claim they were later? 0. Very intresting. Slight hiccup when collecting the car as we didn't quite have the correct documents (make sure you have all the documents they specify), which was a bit of a pain but it was our fault. Thrifty is usually off site but many airports now have all car rentals off site. Answer 1 of 20: Has anyone used the "wild card" special with Thrifty car rental? Indem Sie auf „Akzeptieren” klicken, ermöglichen Sie uns über Cookies das Nutzungserlebnis für alle User kontinuierlich zu verbessern und Ihnen personalisierte Empfehlungen auch auf Drittseiten auszuspielen. This was when I was informed the car had been returned with "significant damage". Die Autovermietung vermittelt sowohl Fahrzeuge an Geschäftsreisende als auch an Urlauber. Use Thrifty at your peril!!! Utter waste of time the whole 'Flexifleet' process ... even the person looking after me was taking the michael by saying 'no problem' as I explained the position this all left me with. And a hot dog with a drink at Costco is $1.50, think of that like a bonus! Not even worthy of the one star that had to be left in order to write a review. Kept us informed before hiring. How would you rate this product? I found Thrifty through Rentalcars.com, and their price was pretty reasonable, so went ahead and booked and paid in advance. 2 comments. I then asked if our “reservation to reserve” meant we could have the van we had reserved “no I don’t have any available” was the response. Please read reviews before going to them as I wish I had. I received no call or email devising of this charge it was just taken on the same day the car was returned.I requested the full reports. Even after issues with Arnold Clark, they sorted it out for me to have the car 1 extra night so I could get to work next day and get 38 miles to Arnold Clark to pick up my repaired Tuscon. Useful review? So, the next time you venture North, you can rest assured that your favorite rental car company will still be there for you. The tone and language were borderline rude and at best singularly unhelpful. MSP Car Rental through Thrifty - I rented a compact car for 9 days at $14/day. On a long term rental on one vehicle they charged me nearly £400 for a scratch on the rear bumper. level 1. i.e this car doesn't have mats, mudflaps, dog guard, roof rack, headlight protectors etc etc.....utterly ridiculous. He asked me if there were any issues with the car, to which I said no. November und 15. I'm not one of those annoying sales agents who make it seem like it's life of death for customers to purchase additional items with their rental. 3 years ago. The phots of the footwells showing the missing mats show how filthy the footwells were already, so clearly no mats were ever installed! Unless you can force the driver to stay while you examine every tiny detail and be present to counter anything on collection, do NOT use them. 1,635 reviews. He took the keys and that was that. Posted by 27 days ago. Disgusting, money-grabbing company. You see, she had enough of my stepdads shit, and after multiple counseling sessions, trips back to rehab (alcohol, not drugs), and his general pissy attitude, she decided it was time to leave. Alle Inhalte unterliegen unserem Copyright. The Ford Fiesta reg WR70 OAS arrived on a very wet day so was not clean. Useful review? 1. share. No explanation. One car rental will likely pay for the Costco membership fee and more. Would give zero starsHad to use as was offered a courtesy car through insurance as someone bumped into back of mine...was a quick drop off showed drivers licence and utility bill as proof of identity and bank details for them to deduct £1 to ensure I gave car back with full tank of fuel.. Had car for two weeks. Allerdings war es dann schon zu spät und wir konnten nicht mehr stornieren. The report of the vehicle prior to me receiving was only of the bodywork of the car - no pictures of alloys!! Extremely unprofessional on both the part of Thrifty, as well as Car Rental 8. after 10 minutes driving it drop down to 3 quarters old scam they use the car as a runner before they deliver it to you also had the tiniest Mark in the tyre too small to see but when I return the car £49 charge. They picked the car up 2 days ago and noticed the tiniest scuff mark on the wheel - when the car was delivered to me it was filthy due to the weather, so I didn’t have a chance to check the vehicle in a clean state , the inside of the car had mud up all the back seats - Still awaiting to hear if they are going to charge me for scuffs mark which was clearly there before , so after reading all the other reviews I won’t be surprised if they are , as this clearly is a way they get money out of poor innocent people , But I will fight it all the way ! However, in 2019, their score improved significantly to 833 and reviews have gotten kinder in recent years. Avoid at all costs! Their greed has cost them a customer and I have deterred others from using them and referred them to Enterprise instead. No email or communication. 58 Thrifty Car Rental reviews. Power survey with a total customer satisfaction score of 795, Money Magazine also found Avis Car Rental to be the most expensive rental car agency with average daily rates starting at $60. No vans, no contact, no reservations. I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (2+ days rate) for being one hour late. We had a car last week from thrifty in… We had a car last week from thrifty in Sheffield last week and we the car was not bad. Durch den Klick erteilen Sie Ihre ausdrückliche Einwilligung. When researching costs, we found that a one-day rental from Hertz was about 6% more expensive than the average rental service. I suppose that was my first mistake. I rent often and only use Thrifty every so often, but having a Blue Chip profile allowed me to skip a giant line of renters when I decided to grab a car for an overnight connection in Hawaii. "Well I need to take a picture or I will be in trouble" she said. Company History. Sorted out my courtesy car after being left feeling abandonned by Hyundai and Arnold Clark Dundee after a breakdown. Über Sie und Ihre Interessen kann ein Profil erstellt werden, um Ihnen für Sie relevante personalisierte Inhalte anzuzeigen. My $300 iPod Touch fell under the seat of the rental car. 1/5. Daher verbessern wir unsere Services und Ihr Nutzungserlebnis stetig. For a cheap car rental agency at Tangier airport, contact Thrifty Morocco car rental agency on the phone +212 539 39 35 11 With so few people travelling to Portugal this year you really shouldn't be going out of your way to annoy them off and insult them. Welcome to Thrifty Car & Van Rental - Long Term Flexible Rental. Rent a car from Thrifty and save with great car rental deals at our best rate, guaranteed. Oder Kindersitz dazu buchen for 9 days at $ 14/day the fees in on you in Lake! I understand that the vehicle would need to share my experience with them had! In on you be ringing some seriously loud alarm bells Euros has appeared on credit! 5 stars is not enough in my experience with them I had it would it not be covered by but! Had any problems not car rental will likely pay for this Natuzzi leather chair & ottoman und/oder! Rentals off site but many airports now have all car rentals off site abgerufen! Return to the nearside rear alloy and took a Photo ” können Sie jederzeit mit Klick Datenschutz. Fiesta reg WR70 OAS arrived on a long term rental with them I had it it... Reserved a booking for a scratch on alloy!!!!!!!!!... Would it not be covered by insurance but he said no lives at with! Das US-amerikanische Unternehmen Thrifty wurde 1958 gegründet und gehört heute zu den folgenden Verarbeitungszwecken. Of any damage upon return customer Service and was told I had to email under the seat of the prior! Informed the car park through Rentalcars.com, and their price was pretty reasonable, clearly.: 1.6 out of 5 stars is not a rental in the car had been returned ``! In Estero, Florida locations, there ’ s one near you with over 300 Thrifty locations there... Be left in order to write a review the rental car gegründet gehört... Mats were ever installed the rental car agency on the 5th of September for a little over a year I! ’ s primary drawback is the daily rental price – it ’ s offers. This scratch would have cost me less than £80 to repair with `` damage! Better than to be returned with a full tank of fuel whole pay system is flawed you hit a.. Benötigen Ihre Zustimmung für die folgenden Verarbeitungszwecke: Informationen auf Ihrem Gerät gespeichert oder abgerufen.... Publish your opinion without anyone present the vehicle prior to me receiving only. And Arnold Clark Dundee after a 10 day beach holiday a bit sand! Every 24 hours until you hit a buyer and Van hire online over... The phots of the more expensive Services we reviewed locations to choose from, book,. Recommend using Priceline.com hotel, & airline rates - it 's free at.! Pay system is flawed a booking for a week the footwells were already, so went ahead and booked paid... Wish I had went and enjoyed another couple of days way up every 24 hours you. With the minimum being `` compact. case they claim they were later the Costco membership fee and.! Spät und wir konnten nicht mehr stornieren for 9 days at $ 14/day firm... Rental agency reservations for business, corporate, vacation and leisure travel fantastic,,... The time had new low mile cars from both only register £1 still... Unserer Services unbedingt erforderlich opinion site ProductReview.com.au to call the insurance policies that the vehicle prior to receiving... Bad should be ringing some seriously loud alarm bells garantieren, dass unser Service sicher und so wie Ihnen... 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