I ordered a sideboard two weeks ago, despite having a delivery date by the courier, nothing came. If we hadn't chased them, nobody would have bothered to make sure we received what we were charged for. It came with a one year guarantee. Now looking for chairs elsewhere, what a waste of time. Minimax is the destination retail store for cookware, kitchenware, tabletop and giftware, with a vast range of European and Australian made items guaranteed to excite. Contacted customer service, they had me print a label for return and told me to wait 10 days for a refund. Founded in 1964 by Sir Terence Conran, it merged with a number of other retailers in the 1980s to create Storehouse plc, before being sold to the Ikano Group, owned by the Kamprad family, in 1992. The only other time I ordered from this range, they also arrived broken (no surprise considering the way they were ‘packed’, i.e dropped into a huge box where they could rattle around freely.) Most recent reviews: ... some rugs and larger homewares pieces. Brighton Store Now Open. Habitat is my ‘go to’ homewares store! Really good experience thus far. They admit it was never even dispatched but won't do anything unless the sender, Habitat, chases it. On tracking my parcel it said the item was not being picked up even though it was packaged appropriately and with the correct label and I would have to contact Habitat. Go elsewhere, make sure you have more than a years guarantee which any decent company who believes in their products would provide. We need to get a “furniture engineer” to inspect the chair and if he or she assesses the issue to be the result of manufacturing fault, there may be some kind of recompense at that stage. Our staff can help you to bring a look together, whether it's a corner you need to fill or a tabletop that needs a centre piece. They have had extensive industry experience spanning a 25 year period and specialise in commercial projects, specifically retail, hospitality and medical along with top end residential. Contacted customer service, they had me print a label for return and told me to wait 10 days for a refund. Habitat have a strong reputation due to their historically good quality products. Customer services have never let me down!! All rights reserved. Absolute shambles. Habitat Housewares Pty Ltd has currently 0 reviews. Furniture is gorgeous and lasts really well! They really ought to use a faster courier that has a bigger vehicle to safely transport fragile items such as DPD. Eventually, I got in touch via chat which was very easy and was told it was being despatched that very day. They then asked me for a review and deleted it because I was critical so clearly not interested in solving the many customer service problems they seem to have. I don't think I would have heard from them if I hadn't chased it up. Habitat Housekeeping, Lower Mill Estate Somerford Keynes, Nr Cirencester Gloucestershire. Maybe they need to change delivery to 14 working days but even that would be far too long. Please help- I am not being unreasonable. When I saw the state of the box I actually did wonder whether the tree was going to be damaged.Overall I’m happy with my purchase but do feel it could have arrived sooner as other companies manage delivery times within a much quicker timescale. Where do you suggest I get the label printed when lockdown ends? Twice my order was due to be delivered - I had a text the night before advising the 2 hour delivery window - only to get a email at 830am from panther group saying my goods did not arrive on time, and my delivery was cancelled. There must be stock in some of the shops, the customer services agent showed zero interest in trying to help. Many thanks, Benjamin. Welcome to Habitat Housekeeping We are here to offer an unrivalled housekeeping service and will ensure everything is taken care of so you can enjoy your precious time here at Lower Mill Estate. Disappointed as I have ordered from Habitat in the past and enjoyed good service but am now put off shopping through them if they are going to use a poor courier service and then not deal with the resulting problems. Habitat are one of the few places selling attractive looking, large poster sized picture frames (70 x100cm). Made with naturally sustainable bamboo fibre, silicone grip and screw-on bamboo sipping lid. Reviews from HABITAT HOUSEWARES employees about HABITAT HOUSEWARES culture, salaries, benefits, work-life balance, management, job security, and more. Emailed them to ask when I would receive the replacement, got a holding email saying they were very busy, still haven't received a proper reply 2 days later. The sheet that was over £60 developed some holes so after 'finally' getting through to customer service they sent me a label so that Hermes could pick up the parcel and I could obtain a refund. We ordered two chairs and they were charged on the day of the purchase. Even the bot on their Facebook messenger is terrible, it keeps sending messages about delivery times and can't understand any reply outside this parameter. Delivery is convenient and easy and super quick! If you can’t suggest anywhere how will I ever be able to return my item? Frustrating Courier method and customer communication, Wrong item sent, terrible customer service. Hermes frequently sent several notifications that delivery would be attempted but didn't follow through which meant me waiting in needlessly on a few occasions. Is there just one person answering the phones I wonder? Over Christmas, one of the wooden legs simply snapped while our five year old daughter sat on it. When I saw the state of the box I actually did wonder whether the tree was going to be damaged.Overall I’m happy with my purchase but do feel it could have arrived sooner as other companies manage delivery times within a much quicker timescale. I am sorry for the lack of communication; it's something I can put forward to be reviewed. Habitat101 is the home décor brand of Lifestyle Brands International. I therefore can not return the item and can not get a refund?!? Hermes did not attend even though they sent me an email stating they would be there between 10 - 12. It was marked as delivered by Hermes but it had never arrived. x. It gives off plenty of light.Sadly delivery wasn’t within the 14 days! If you can’t suggest anywhere how will I ever be able to return my item? After much difficulty and time trying to get through on the phone I was asked to print out a returns label. I was able to chat on line to a team member who had assured me it had been despatched the day before. Read consumer reviews of P&N Homewares on TheUKHighStreet.com. It was a significant amount of money I spent and I'm now without the items or any way of getting a refund. Habitat terms and conditions as printed on your website state that the returns process is free, that your home delivery team will contact me the customer by phone to collect an item for return and the customer will be refunded within within 14 days. Homewares Within Habitat's earthy and organic look, there is an array of different decorator pieces on display in room settings to inspire you. 512252127 that was placed on 13th November 2020.I have called the chat line twice and both ladies told me that they would contact the warehouse and the order would be sent out.As of today 12th January 2021 we still have not had the delivery despite the assurances we had from both your chat line employees.We have purchased numerous items from you for a good number of years but this is certainly the worst customer service we have had.Could you please tell me when we can expect delivery as we have been waiting on the items to finish decorating a room.Any help would be much appreciated.RegardsJim Brown. Surprising and disappointing. Habitat is my ‘go to’ homewares store. We were told refund would take 3-5 days. Twice my order was due to be delivered - I had a text the night before advising the 2 hour delivery window - only to get a email at 830am from panther group saying my goods did not arrive on time, and my delivery was cancelled. Please help- I am not being unreasonable. Australia’s leading home décor marketers with distribution across the country. I never usually leave reviews, but I hope someone at Habitat sees this and UPDATES THE DELIVERY STATUS PROCESS!! Best furniture brands that will turn your home into interior goals, from Loaf to Habitat. The products are modern and chic in design, well made and of good value. Frustrating. Bamboo Habitat HOMEWARES is located in Shp 5/ 1260 Princes Hwy Engadine NSW, servicing The Shire Region. Just wish I could purchase more. I have been repeatedly lied to regarding delivery and then have had only half my order turn up with no explanation - they've had my money for three weeks! 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