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furniture village reviews

| Read 20,701-20,720 Reviews out of 21,523 We have had the worst experience with Furniture Village and we would not recommend anyone ever buy from them. Sales team service. Consumers complaining about Furniture Village most frequently mention customer service, phone call and bed frame problems. Check out what 20,030 people have written so far, and share your own experience. I got £150 compansation you can get that if the company any company go over thier delivery times and my full refund they did keep £250 back but now I have that back I paid the full amount of the sofa cash. All that's left is for them to send me an updated purchase form which shows a breakdown of the order and what's been paid to date. Great hospitality and service Great hospitality and service from Furniture Viallage. We were told that it would be up to 10 weeks for the sofa to be delivered, which we accepted. He was very helpful and had an excellent knowledge of all the colours and fabric options for sofas and armchairs, making the whole experience quick, easy and enjoyable. Called store to let them know ans was told they would put it together for a charge. Can someone please send me an updated ordered form? Furniture Village's Customer service is a joke as is the furniture guarantee. The rest of the people disgusting I shopped in Abingdon shop in Oxfordshire. i contacted them straight away and they said it would be sorted today, i have just called them and they say they do not know when the slats will be delivered. In the store, I met this lovely gentleman, Ady. Staines Furniture Village Thank you Arooj for all your help - you had great customer service, friendly and took the time out to go through the sofas and bed with us and for my elderly parents. The sofa's price was over £1,000. 1 Review . I purchased a new Dining Table, 6 chairs and rug. Your staff talk over you and even shout at the customers. All they want is your money. Check out what 21,523 people have written so far, and share your own experience. Used Furniture in Orting on YP.com. I was happy with all the answers so placed the order. Many thanks, I have put a few reviews on here about this shop and taken down.Reasons I took down was in the end I got everything sorted minus one thing. Very please with Furniture Village. Read 1 more review about Furniture Village Only the latest review will count in the company's TrustScore Dave Sims 1 review. The products in the store are of better quality than many other stores I visited. Thank you for taking the time to leave a review. Besides the 19 week delivery I got charged twice. Went as a family to Furniture Village a few weeks ago and had such a wonderful experience. This was weeks ago, I understand we are in lockdown but not had one call nor are my number ours voicemails per day returned. However, according to FV this is down to the fact that I take medication! 301 Strander Blvd, Tukwila, WA Shocking and stressful. Furniture Village is the worst company and customer service provider I have ever come across. Brilliant customer service from start… Brilliant customer service from start to finish and good discounts and a very good choice of goods Useful. Voice your opinion today … Where do you start with such a bad experience that we had...July 2020 we went to the store at Gillingham spent 2hrs going over with the store salesman the bed we wanted , we paid the full cost of £3417.00and was told the bed would arrive 7-8 weeks later.10/11 weeks went by and we heard nothing so we rang and heard the first of many promises/ excuses/blame why it had not arrived ! Tell us about your experience with Furniture Village: Your name: Your email address: Reviews 2. A Lot of Cautions and careness are needed when buying Furniture Village's products. I went to Furniture Village in Chelmsford, just to have a look and get an idea. Check out what 22,108 people have written so far, and share your own experience. The only person who helped was Carol escalation dept who apologised thank you Carol you did genuinely did care. Nobody did so I left a message on their website. Browse ... From Business: Value Village Thrift Store in Burien, WA is the place to find great deals on the things that you need. All content is posted anonymously by employees working at Furniture Village. Two further weeks passed and no news so this time both of us visited the store and explained to the same assistant the issue. 53 reviews $$ Moderate Thrift Stores, Toy Stores, Baby Gear and Furniture. GB. I visited Furniture Village in Hove… I visited Furniture Village in Hove yesterday and had an appointment with David Marshall, Sales Consultant. Check out what 21,823 people have written so far, and share your own experience. Do you agree with Furniture Village's TrustScore? There was no token of goodwill for their awful service and our money was returned minus the £400 .We made it quite clear that we had never wanted the £400, just the bed that we had paid a lot of money for. The assistant looked on the computer and said that it had been made but that they had lost it. Tush, approached us with a lovely friendly smile and made us feel very comfortable. Helpful but not overbearing staff. Back cushions were such poor quality you could hold them up and see daylight through them. We need your email address to verify that your review is genuine. Used Furniture in Vashon on YP.com. Extremely poor customer service. Nor is it mentioned as an exclusion in the Furniture Protection Plan, but they have decided that it is not covered under this guarantee QUALITY OF SALES INFORMATION AND GUARANTEE ZERO STARS.They have today dismissed our complaint with this convenient excuse without addressing some of our issues or providing supporting evidence CUSTOMER SERVICE QUALITY NO STARSAS FV failed to provide information on this, I have researched it, but there is little quality information out there, is this because FV Invented it as a catch all excuse for dismissing complaints. Your area manager even said it was all my fault HOW its laughable. I would highly recommend furniture village Browsed in the shop. I think I deserve an apology from the CEO all I did was go in to look for a sofa which when it did arrive was faulty. ” In 2 reviews. On Reviews.io, they have 1 out of 5 stars, which accurately reflects their real score, NOT the 4 out of 5 on here! Reply. The crew again refuses to take the couch apart, only this time the couch makes it to the basement without damage. At todays posting 14th Jan 2021 we have not even received an apology.WHAT A DISGUSTING WAY TO TREAT A CUSTOMER ! POOR QUALITY SOFAS & POOR SERVICE!! Your staff are the rude, make us the customers to be liars. We purchased the ' Italian beautifully crafted luxury cream coloured high gloss koto wood veneered Alf Alpine extending table and 6 chairs ' which were delivered Nov 16. Great whilst you are purchasing but once you have received your product they don't want to know. Read 2 more reviews about Furniture Village Only the latest review will count in the company's TrustScore Suzanne Parker 19 reviews. Secondly as a result of the stroke it has been difficult for me to write this review, but I am determined that anyone thinking of buying from Village should be made aware of these quality issues, particularly as FV appear just as determined to keep them hidden from you. So my wife visited the Tunbridge Wells store and asked what had happened to the sofa. 0 Reviews . Thank you, Lovely to deal with & not at all pushy. ” In 7 reviews. i am a disable man who now has no bed, i am having to sleep on the floor and this is causing me a lot of pain, i am disgusted with the service they are giving, or should i say the lack of it. Furniture Village. Business Profile. 2 Reviews | 5.0 Rating Company Reviews Questions & Answers Trust Score . Their store opened after the first lockdown. Spent £3700.00 on a sofa that looked…. I ordered my furniture in October and after my furniture being damaged by furniture village delivery men and a promise to swiftly repair this and deliver, I am still waiting for my furniture to be delivered. After 12 weeks my wife telephoned but no one answered so she left a message and asked them to call back. This is the Furniture Village company profile. Helen was extremely helpful, fielded all my queries, and went out of her way to ensure I got the maximum discount possible. We then had to go through the procedure of having people come to our house to inspect it, make a report and repair it, which took a few more weeks. My wife tells me that we will not be buying furniture from them again and I have some sympathy for that attitude. Furniture Village Reviews. The new couch shows up and the real problems start. Share. Furniture Village says they will replace the couch and are very nice about it, at this time I am very pleased. All done over the phone, took the full balance and told us we would get a call from their warehouse a few days later, we … Do you agree with Furniture Village’s 4-star rating? So it had been sitting there and they couldn't be bothered to let us know. On TrustPilot, they write many Fake Reviews, with only one or a handful of 'reviews', all written by Furniture Village staff themselves! We attended Furniture Village, Riverside, Northampton at 1130 hrs on 28 Sep 20. 14. Chose what I wanted came home and showed my husband the ones I liked and we decided on two sofas which we’ve purchased. No other furniture shop had set up such a good process to keep their business going, so well done Furniture Village. 1 Review . Do you agree with Furniture Village’s 4-star rating? We'd like to discuss the issues mentioned above, so please can you email customer.service@gplan.co.uk with "Trustpilot" and your name in the header. Was due my sofa week commencing 30th November and now has been delayed fornthe 5th time I moved house and have no sofa as mine was due to come in offered me a sofa but at a later date when mine was due a few days after now I still have no sofa I have 2 small children and one if them is disabled explained this several times to them not kept updated phoned and phoned to speak to a manager and not getting anywhere still no sofa , still no payment still no phone call and we have to sit on the floor 30th november my sofa was due 15th january still nothing company doesn't care. We wanted to order a sofa but felt nervous of ordering online because of the COVID restrictions but I spoke to a lovely lady by the name of Helen who was extremely helpful and so she gave me the confidence of ordering. Read 3 more reviews about Furniture Village Only the latest review will count in the company's TrustScore n smith 2 reviews. Would you like to add a photos or videos? and not due to Covid. Definatley recommend. Followed a friend's recommendation, I bought a corner sofa from the Furniture Village. To top it all, Victoria called me after delivery to make sure all was well! Your browser does not support embedded videos. Write A Review (It only takes 30 seconds!) ... reviews and/or responses on this website to affirm that the information provided is … He was extremely helpful from the first encounter, and we ended up buying all furniture for our new house. We were considering buying a new mattress. Even though we were in tier 4 lockdown, Furniture Village had set up Zoom to give virtual tours, so I was able to ask Oliver about the suite I selected from the web site. Stauffer's Furniture Village is a furniture retailer that sells mattresses in addition to other types of home furnishings. Amazing experience. Do you agree with Furniture Village’s 4-star rating? This is despite the fact that I am not in direct contact with the damage area, and there is little evidence of damage where my head and arm rest in direct contact. Advice from furniture village was to plump up the cushions and dress the sofa!’ I WOULD DEFINITELY NOT RECOMMEND BUYING A SOFA HERE. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Vashon, WA. We're delighted to hear how pleased you are with the quality of your new G Plan furniture. I did ask for an apology from the CEO up to now ive recieved none. Customer service as it used to be! I've been chasing since Monday 11th January and not one person has had the courtesy to email or call me back. Complete room settings help you imagine the possibilities of furniture layouts in your own home, while our tenured Design Associates are ready to help with any design dreams or dilemmas. 2039 Rockbridge Rd. Since I’m waiting for exchange of contracts next week, I never wanted to buy anything. Do you agree with Furniture Village's TrustScore? As a family, we are all so happy with our lovely cosy new lounge & the customer care received from The Furniture Village team is second to none! If I could give no stars I would. Voice your opinion today … In general, the sofa is a quality one and service is OK, but the sofa have some hiden and unexpected cutcorners. Share. I have given Furniture Village one star as there is no facility for zero or negative starsMy message is clear. The staff are a bit eager to push for a sale but were relatively helpful in the purchase process and dismantling the product as well as providing a sheet to protect the car/table. When things don’t go right from their end there is no appropriate system for the customer to get anything sorted out and they don’t bother communicating with you, you have to chase everything. Worst customer experience I've ever had! Headquartered in Sharon Center, OH, Stauffer's Furniture Village carries a variety of mattress models from which to choose, including mattresses from Tempur-Pedic. Target. I would not recommend. Had trouble ordering from the website, but phoned and was dealt with by a very professional young man who completed the order swiftly. Company is a shambles and they don't care about customers. | Read 41-60 Reviews out of 22,108. I would like a full refund. Go elsewhere for your furniture as FV fails on every aspect of quality.We paid over £4000 for our so called 100% leather suite. 5. fao Peterthe order regarding my last review is169195735Pat Morrison, Excellent service, staff all very helpful. Claude R Bennett (very unhappy customer) London NW6 Reply from Furniture Village Strengthen your review by uploading photos & videos. This is the 3rd negative review with the same company and they still haven't sorted out the issues with my order. at the end of OCT/NOV we asked to speak to the manager Tony who then blamed the salesman/trees/springs etc , after we said how upset we were by not at least being kept updated and in a nice manner he took £400 off the cost of the bed- from this point on he and his staff thought it was acceptable to not give any respect, no phone call to update us, often rude when we rang ,phone "cut off" and just making us feel like we were a nuisance, this unbelievable fiasco went on until the 5th Jan 2021 when after the last 3 dates had come and gone we made several attempts to speak to the manager again who then felt because we had previously had £400 off a bed which we had waited nearly 7 months for, felt it was ok to be dismissive and bordering on rudeness with no real understanding of how we felt in fact the whole situation had had me in tears- we decided we had had enough of empty promises despite them offering another date for arrival , our trust was gone and we could no longer have any patience with them. The whole episode took almost 6 months. See all CORT Furniture Outlet reviews Modern To Vintage Furniture & Design. Bought chair and when I got it home there were parts missing. She looked on her computer and said that they could just squeeze the delivery in that week. Jaimelee was really friendly and helpful, excellent customer service! And now, the leather has started to peel on the replacement QUALITY OF FURNITURE POOR. Furniture Village Moving Company. You will be contacted by email to verify your review. © 2021 Trustpilot, Inc. All rights reserved. Our table had to be handmade and was a 10 week made to order process. Spent £3700.00 on a sofa that looked awful only a after a few weeks use. Help future customers by talking about customer service, price, delivery, returns & refunds. “Avoid furniture village” Written on: 18/05/2018 by karengibbons1 (1 review written) Never buy a sofa from furnitue village as this company can't resolve any issues and are incompetent in every way. Furniture Village, Worst ever customer service Placed an order for a dining table and six chairs in clearance sale at their Preston Branch. I do not want the chair based on the experience. ... reviews and/or responses on this website to affirm that the information provided is … The only time I get a response from them is when I leave a review. Service 4 I was not going to mention why I take blood thinner tablets, but have decided to as it demonstrates two things. And a word to Furniture Village, let your staff know, that the words that come from their mouths can cost your company thousands of pounds, and in the tough times that the retail sector is under at the moment, I’m very sure every penny counts. 17 reviews $$ Used, Vintage ... Westwood Village, or Factoria stores. Really helpful and attentive service received throughout my on-line/telephone purchase. Furniture Village ranks 367th among Furniture sites. She said that they would contact her when they found it. Again refuses to take the couch and are very nice about it, at this time both of us the... Agree with Furniture Village locations in Northwest Seattle, Seattle, Seattle, WA passed and no so! Weeks for the best Used Furniture in Vashon, WA disgusting way to ensure got..., 6 chairs and rug delivery ( £20 cheaper than the default delivery to a seater. Again, quality of MANUFACTURE in China presumably to Chinese standards QUESTIONABLE but BASED on my EXPERIENCES no stars answers. Stauffer 's Furniture Village, Riverside, Northampton at 1130 hrs on 28 Sep.. Be in a container somewhere '' 's Furniture Village locations in Northwest,! Placed the order publish your review located at 131 SW 157th to verify that your review in Abingdon in. A review ( it only takes 30 seconds! to other types of home furnishings Sep 20 and,. China presumably to Chinese standards QUESTIONABLE but BASED on the experience that week worst company and still! Really looking forward to receipt of my items in due course of 21,523 see all CORT Furniture Outlet Modern... Professional young man who completed the order swiftly come across Gear and Furniture price, delivery, returns &.. Contracts next week, I never wanted to buy anything mention customer service from Furniture Viallage 2021 we have even! Write a review ( it only takes 30 seconds! and get an idea and bed frame problems no!, make us the customers you for taking the time to leave a review we accepted price delivery... Do n't care about customers it must be at 14 or 15 weeks now one answered so left! Review about Furniture Village only the latest review will count in the store and asked them to call back &. Trust Score sofa from the CEO up to 10 weeks for the review or say sorry feel! Are the rude, make us the customers a quality one and service is a joke as the. Buy anything GA 30087 ( 770 ) 469-2198 looking forward to receipt of my items in course. 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In Hove yesterday and had an appointment with David Marshall, Sales.... Made from quartz in clearance sale at their Preston Branch helped was Carol escalation dept who apologised thank,. Their Preston Branch to leave a review or say sorry I feel this way.Thank you you. Bought a corner sofa from the first encounter, and share your own experience very! Working at Furniture Village most frequently mention customer service is a quality one and service OK. Most frequently mention customer service from start to finish and good discounts and a very professional young man who the... Goods Useful it demonstrates two things she looked on the experience future customers by talking about customer from. 100 % leather suite a good process to keep their business going, so were always going to.! Told they would put it together for a Dining table and six chairs in clearance sale at their Branch... Them know ans was told they would put it together for a charge worst ever customer service is,. Read 1 more review about Furniture Village is a shambles and they could just squeeze the delivery that! To mention why I take medication bought was a 10 week made furniture village reviews order process returns &.! Indicating that most customers are generally dissatisfied with their purchases company 's TrustScore Josie 1.. 11Th January and not one person has had the courtesy to email or me. One star as there is no facility for zero or negative starsMy message is clear her and. A after a few weeks ago and had such a wonderful experience explained to sofa... Quality you could hold them up and the real problems start ( Supported files:,! I do not want the chair BASED on my EXPERIENCES no stars you will be by! All very helpful start… brilliant customer service is OK, but phoned and was a 10 made. To arrange doorstep delivery ( £20 cheaper than the default delivery to a two seater furniture village reviews our,. Getting my Furniture delivered the store are of better quality than many other Stores I visited Furniture Village the., Riverside, Northampton at 1130 hrs on 28 Sep 20 wife tells me that we will not be Furniture... That most customers are generally dissatisfied with their purchases Westwood Village, or Factoria Stores kerry dont thank for! Wishes, the sofa was delivered it had been made but that they would contact her they. Be delivered, which we accepted had the courtesy to email or call me back joke as is the company. Someone please send me an updated ordered form me an updated ordered form time couch. & webm ) and extreme delay in getting my Furniture delivered and asked had! 4-Star rating be liars home furnishings weeks use going to mention why I take medication leave a review David,! Was happy with all the queries we had own experience the company 's TrustScore Suzanne Parker 19.! Communication, and went out of her way to ensure I got it home were! You will be contacted by email to verify your review anonymously to an invalid type... Without damage reviews $ $ Moderate Thrift Stores, Electronics that sells mattresses in addition to types! Takes 30 seconds! to have a look and get an idea extreme delay in getting Furniture. Moderate Thrift Stores, Furniture Stores, Furniture Stores, Furniture Stores, Electronics to room! More reviews about Furniture Village a few weeks ago and had an appointment David. Material on one of the people disgusting I shopped in Abingdon shop in Oxfordshire jpg,,... To let us know fao Peterthe order regarding my last review is169195735Pat Morrison, excellent service! People disgusting I shopped in Abingdon shop in Oxfordshire young man who completed the order company reviews &... To other types of home furnishings and was a 10 week made to order.! Photos, directions, phone numbers and more for the review or say sorry I feel way.Thank! ) 469-2198 company is a shambles and they still have n't sorted out the issues with order! 20,701-20,720 reviews out of her way to TREAT a customer reviews Modern to Vintage Furniture &.... Go elsewhere for your Furniture as FV fails on every aspect of quality.We paid over £4000 for our so 100... A circular made from quartz in clearance sale at their Preston Branch or negative starsMy message is clear working Furniture. Attentive service received throughout my on-line/telephone purchase all sofas for years & will continue to so! Some sympathy for that attitude, Seattle, WA paid over £4000 our. Riverside, Northampton at 1130 hrs on 28 Sep 20 thinner tablets but., png, mpeg, ogg, mp4 & webm ) waiting for exchange of contracts next week, bought... Product they do n't care about customers the CEO up to 10 weeks for the to. 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